Who would study psychology unless they had some issues?!-Chapter 22: Helping Others to Help Oneself (Please Follow)

Chapter 22: Chapter 22: Helping Others to Help Oneself (Please Follow)

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For the dual protection of consultants and clients, in principle, there is no contact between consultants and clients outside of consultation hours.

If clients want to schedule a consultation or have other questions, they can only contact the consultation assistant, who will then pass the information to the consultant.

After hearing Nan Zhubin's question, Shen Bing said, "Mr. Nan, the first case you took, I certainly pay the most attention to it. I just finished a follow-up, and she hasn't responded to me yet."

"Previously... she never proactively contacted us."

Shen Bing affirmed, "Never."

Nan Zhubin nodded, indicating understanding.

Then he brought up another topic:

"Our consultation center has its own database, right? How do you access the materials inside?"

Internal psychological institutions generally have shared materials, including various questionnaires, courses, and most importantly, case treatment processes.

Consultants can obtain significant help by referring to these internal databases when designing consultation plans for their clients.

Nan Zhubin now also wants to refer to these materials.

But he didn't expect Shen Bing to look troubled upon hearing this.

"There is one, but... " Shen Bing scratched his head.

Yan Nuo, being a newly established consultation center, mostly has generic materials already available in other hospitals or institutions, adding little value.

The most precious resources in each database are typically the cases accumulated by the center's consultants, but the current Yan Nuo is still a newly established company, with no real "accumulation."

In other words, the database at Yan Nuo Center consists basically of worthless stuff.

"Having some is better than having none, it can still be enlightening," Nan Zhubin thought for a moment, "Help me filter it, using the keyword [trauma]..."

"Oh, by the way, Mr. Nan!"

Shen Bing suddenly interrupted Nan Zhubin's instructions as he recalled something important.

"The supervisor just called you to see her!"

Nan Zhubin blinked, remembering this matter.

The supervisor indeed seemed to have scheduled a meeting with him today.

...

"I saw your dormitory benefits application. The company currently has a three-bedroom apartment vacancy, and after work, a roommate will take you to see the place."

Weng Pinting laughed, "Interestingly, your roommate will also be your assistant, he should be quite happy."

"Shen Bing?" Nan Zhubin pressed his lips together.

In the ecology of the consultation center, a consultant is considered a superior to the consultation assistant.

But living in the same suite opposite your superior—is that really something to be happy about for a working person?

"The location of the suite is quite nice, just in the neighborhood next to the company, only a ten-minute walk to commute, and with a monthly symbolic rent of 300 yuan—what do you think?" Weng Pinting asked.

Nan Zhubin shrugged, "I think this is setting the stage for a formal conversation. We should wrap this up and get to business."

Weng Pinting couldn't help but laugh, "Are you trying to seize control of the conversation?"

With that said, Weng Pinting composed herself.

Yet, the faint smile on the corner of her lips still lingered, not deliberately held, nor deliberately suppressed.

She began looking through the materials Nan Zhubin had compiled on three clients.

Consultants are originally responsible for organizing and archiving client documents, while supervisory consultants also have the duty to inspect them, so this was not a breach of confidentiality.

"Let's talk about today's two clients. I heard you let one go directly, but sold the highest package to the other?"

"And the one who left was an eighteen-year-old young man, while the one buying the package was a boss in his thirties?"

Weng Pinting's tone slightly rose, obviously quite interested in this scenario.

Nan Zhubin shrugged, "There's nothing much to say about the first client, he's even healthier than most people in our office. It was just a young man curious about psychological consultation and wanting someone to chat with."

Nan Zhubin concluded, "One consultation was enough for him."

Weng Pinting, however, hinted at something: "I heard you and Shen Bing had a bit of a disagreement? Because you let the client go voluntarily, without even letting Shen Bing in to sell the package?"

Indeed, there are no secrets in an office workplace.

How this situation got to the attention of the supervisor, who knows.

Nan Zhubin explained naturally, "I didn't think it was necessary."

Weng Pinting emphasized, "You should know that this client's financial status is excellent, and he's willing to consult. Even if he doesn't come for treatment later, he might be quite willing to purchase a package just to chat with a familiar consultant."

After hearing this, Nan Zhubin thought, "Will the boss be unhappy?"

"Yes."

"And you, supervisor?"

Weng Pinting did not answer directly but took a turn, "If, and I mean if—this client indeed had some psychological issues, like his career planning being overly interfered with by his parents, causing anxiety and depression, what would you do?"

Nan Zhubin thought for a while, "First rule out organic disease..."

"No need to be so lengthy, just speak your consultation intervention ideas directly!"

Nan Zhubin replied, "If there's depression, first assess the risk of suicide. Then provide emotion soothing during the first consultation, collect information, and if time allows, teach him some ways to alleviate emotions."

"And then?"

"Then that's it." Nan Zhubin shrugged, "According to the collected information, only then will we know the cause of the problem—for instance, whether it's due to excessive pressure from the native family or an incomplete cognition structure in young people causing overthinking. The same symptom can have different causes, and the intervention ideas are completely different."

Weng Pinting criticized, "Teaching the client how to regulate emotions on the first meeting, isn't that a bit too hasty?"

Nan Zhubin replied, "Every consultation should be treated as the last, at least ensuring the client gains something. Moreover—helping them to help themselves."

"Helping them to help themselves." Weng Pinting repeated, nodding, she kept nodding.

"Does this answer make you happy, supervisor?"

"You can call me 'Sister Pingting.'"

"Then should I worry about the boss's reaction to how I conduct consultations, Sister Pingting?"

"No need." Weng Pinting said indifferent, as if brushing off dust from her sleeve.

She gently flipped through the materials in her hand, setting aside the file of the first client.

That young man curious about psychological consultation probably won't contact again later.

Then the second client, the bar owner Huang who came for emotional issues.

Weng Pinting took a glance and put it aside, obviously having nothing to say about it.

But Nan Zhubin felt there was still a need to explain his limited work achievements.

So, after attempting to organize his words, he said, "This is the bar owner, basically giving money away."

"I can see that, credit to your good luck."

Both of them laughed.